{"id":4241,"date":"2026-02-25T09:56:43","date_gmt":"2026-02-25T09:56:43","guid":{"rendered":"https:\/\/tintura.jovanov.mk\/?page_id=4241"},"modified":"2026-03-14T22:32:16","modified_gmt":"2026-03-14T22:32:16","slug":"%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%bf%d1%80%d0%b8%d0%b2%d0%b0%d1%82%d0%bd%d0%be%d1%81%d1%82","status":"publish","type":"page","link":"https:\/\/tintura.jovanov.mk\/en\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0%b0-%d0%bf%d1%80%d0%b8%d0%b2%d0%b0%d1%82%d0%bd%d0%be%d1%81%d1%82\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Last updated: March 2026<\/em><\/p>\n\n\n\n

Tintura \/ Jovanov, with its registered office at ul. Rajko Zinzifov 46, Skopje 1000, North Macedonia (hereinafter: \u201ewe\u201d, \u201eus\u201d or \u201eTintura\u201d) operates the website https:\/\/tintura.jovanov.mk.<\/p>\n\n\n\n

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, with whom we share it, and what your rights are. By using our website, you consent to the practices described in this policy.<\/p>\n\n\n\n

\n\n\n\n

1. What data do we collect?<\/h2>\n\n\n\n

1.1 Data you provide to us directly<\/h3>\n\n\n\n

When you order products, send a question via the contact form, or communicate with us by email or phone, we may collect the following data: name and surname, shipping address, email, phone number, and order details (products, quantities, payment method).<\/p>\n\n\n\n

1.2 Data collected automatically<\/h3>\n\n\n\n

When visiting our website, the following may be automatically collected: IP address, browser type and operating system, pages you visit and duration of visit, access source (link, search engine, social network) and cookie data (more details in our Cookie Policy).<\/p>\n\n\n\n

1.3 Payment details<\/h3>\n\n\n\n

Purchases through our website can be made by cash on delivery (cash on delivery), direct payment to a bank account or online payment with a payment card. Online payments are processed through the payment system of Halk Banka AD Skopje. We do not collect, view or store your payment card data \u2014 the entire transaction takes place on the bank's secure payment page, in accordance with PCI DSS security standards.<\/p>\n\n\n\n

2. Why do we collect your data?<\/h2>\n\n\n\n

We use your personal data for: processing and delivering orders, communicating regarding your orders, questions or requests, improving our website and user experience, statistical analysis of traffic (via Google Analytics, with anonymized data) and fulfilling legal obligations (tax and accounting records).<\/p>\n\n\n\n

3. Legal basis for processing<\/h2>\n\n\n\n

We process your data based on: contractual obligation \u2014 to process and deliver orders you have placed, legitimate interest \u2014 to improve our service, site security and prevent abuse, consent \u2014 for statistical and marketing cookies (which you can refuse or withdraw) and legal obligation \u2014 to store invoices and tax documentation in accordance with Macedonian legislation.<\/p>\n\n\n\n

4. Sharing data with third parties<\/h2>\n\n\n\n

We may share your personal data with: courier services \u2014 for delivery of orders (name, address, phone), payment processor \u2014 Halk Banka AD Skopje for processing online card payments (card data is processed exclusively by the bank), hosting and infrastructure service providers \u2014 Hetzner (server hosting) and Cloudflare (security and CDN), analytics services \u2014 Google Analytics (anonymized traffic data) and government authorities \u2014 only when legally required.<\/p>\n\n\n\n

We do not sell, rent or trade your personal information to third parties for marketing purposes.<\/p>\n\n\n\n

5. International data transfer<\/h2>\n\n\n\n

Some of our service providers may process data outside of North Macedonia: Hetzner \u2014 servers located in Germany (EU), Cloudflare \u2014 a global network based in the US, and Google (Analytics, Fonts) \u2014 based in the US.<\/p>\n\n\n\n

Data transfers are carried out in accordance with applicable regulations, including standard contractual clauses and other appropriate safeguards.<\/p>\n\n\n\n

6. How long do we keep the data?<\/h2>\n\n\n\n

Order and invoice data \u2014 10 years (legal obligation for tax records). Communication data (email, contact form) \u2014 up to 2 years after the end of the communication or while the business relationship exists. Automatically collected data (analytics) \u2014 up to 26 months (standard Google Analytics period). Cookies \u2014 according to the term specified for each individual cookie (see Cookie Policy).<\/p>\n\n\n\n

7. Your rights<\/h2>\n\n\n\n

In accordance with the Law on Personal Data Protection of the Republic of North Macedonia and, for visitors from the European Union, the General Data Protection Regulation (GDPR), you have the right to:<\/p>\n\n\n\n

Access<\/strong> \u2014 to request information about what personal data we process about you and to receive a copy of it.<\/p>\n\n\n\n

Correction<\/strong> \u2014 to request correction of inaccurate or incomplete data.<\/p>\n\n\n\n

Delete<\/strong> \u2014 request the erasure of your personal data (\u201eright to be forgotten\u201d), except where processing is necessary for compliance with a legal obligation.<\/p>\n\n\n\n

Restriction of processing<\/strong> \u2014 request a temporary suspension of the processing of your data.<\/p>\n\n\n\n

Portability<\/strong> \u2014 to receive your data in a structured, machine-readable format and to request its transmission to another controller.<\/p>\n\n\n\n

Objection<\/strong> \u2014 to object to the processing of your data based on legitimate interest.<\/p>\n\n\n\n

Withdrawal of consent<\/strong> \u2014 withdraw the consent given at any time, without affecting the lawfulness of the processing carried out before the withdrawal.<\/p>\n\n\n\n

To exercise these rights, please send a request to info@tintura.mk. We will respond within 30 days.<\/p>\n\n\n\n

If you believe that your rights have been violated, you have the right to file a complaint with the Personal Data Protection Agency of the Republic of North Macedonia (https:\/\/dzlp.mk).<\/p>\n\n\n\n

8. Data security<\/h2>\n\n\n\n

To protect your personal data, we use: SSL\/TLS encryption of all communication between your browser and our server, a secure server with regular security updates and monitoring, Cloudflare protection against DDoS attacks and malicious traffic, limited access to personal data \u2014 only for authorized persons, and regular data backups.<\/p>\n\n\n\n

9. Minors<\/h2>\n\n\n\n

Our website and products are not intended for persons under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under the age of 16 without the consent of a parent\/guardian, we will delete it as soon as possible.<\/p>\n\n\n\n

10. Changes to this policy<\/h2>\n\n\n\n

This Privacy Policy may be updated from time to time. In the event of any changes, the updated document will be posted on this page with a new date of last update. For significant changes, we may also notify you by email or by posting a notice on the website.<\/p>\n\n\n\n

11. Contact<\/h2>\n\n\n\n

For questions, requests or complaints regarding this Privacy Policy:<\/p>\n\n\n\n

Tintura \/ Jovanov 46 Rajko Zinzifov St., Skopje 1000 North Macedonia Email: info@tintura.mk Phone: +389 71 353 635 Web: https:\/\/tintura.jovanov.mk<\/p>","protected":false},"excerpt":{"rendered":"

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